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Terms and conditions

Return and Refund Policy

We want you to be delighted with your purchase from Suffolk Wildlife Trust.

You may cancel your online order at any time between it being placed and us dispatching the goods and you will receive a full refund.

You may also cancel your order after you have purchased goods from us and after they have been delivered. We offer a 7-day cancellation period starting on the day of delivery.

This complies with the UK Distance Selling Regulations.

Shipping and packing costs

Our shipping and packing charges are stated on this website.

Postage is just £4 for all purchases within mainland England, Scotland and Wales only.

For non-mainland UK and overseas delivery please email info@suffolkwildlifetrust.org or telephone us on 01473 890089 (Mon-Fri 08.30 -17.30 GMT) to alert us to the detail of your order. We will take each order on a case by case basis, letting you know the actual cost of postage and packaging and ask you to pay for any extra cost above and beyond the standard £4 through our online donation page before the goods are sent.

Delivery Charge on Returning Goods

We want you to be happy with your purchase from Suffolk Wildlife Trust.

If you wish to return an unwanted item to us it must be in its original packaging and unused.

Customers are responsible for the cost of shipping the product back to us.

On safe receipt of the unwanted item, subject to it being in its original packaging and unused we will issue a refund for the cost of the purchase. However, we are neither able to refund the cost of delivery to the customer nor refund the postage costs incurred in returning the product.

Please do not return items without prior discussion via email or telephone.

Damaged, defective or incorrect goods

Damaged, defective or incorrect goods being shipped can happen. If this is the case we will do everything in our powers to put this right.

We will arrange for the goods to be replaced and arrange for the defective goods to be collected at our expense.

Products returned exceeding the cancellation period

If the cancellation period has been exceeded then it is important to talk to us in person before considering returning an item.

Please do not return items without prior discussion via email or telephone.

Shipping Information

We have worked hard to keep our delivery charges as low as possible.

We use Parcels2Go as couriers and Royal Mail to deliver goods.

Your order is packed carefully, to arrive in perfect condition. 

Payments

We process all payments securely using PayPal, including all credit and debit card payments. Please note you do not need a PayPal account to be able to pay using credit or debit card.

Accuracy of Content

Suffolk Wildlife Trust makes every effort to ensure we give a fair representation of each product we sell. However, some variations may sometimes occur. All measurements stated are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

Safety Regulations

All products we sell comply with appropriate consumer and safety regulations. If a product is recalled by the manufacturer for any reason you will be contacted immediately.

Website

Suffolk Wildlife Trust has taken all reasonable care in the preparation of the contents on this website, but makes no representation of warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website.

Suffolk Wildlife Trust’s liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this website.

Suffolk Wildlife Trust shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Privacy & Security

Personal information will be treated with the strictest of confidence by Suffolk Wildlife Trust and will not be passed onto third parties.

Personal account details are directed through our secure payment facility (PayPal) and are not disclosed to us during this process.