Volunteer at Carlton Marshes Visitor Centre

You will give visitors a warm welcome to Carlton Marshes. You will help orientate them, share with them what’s happening on the reserve and give them an opportunity to hear how they can support our work and join Suffolk Wildlife Trust. 

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You will greet visitors, giving a warm welcome to the Carlton Marshes Café. You will help deliver excellent customer care, delicious food and drink.  You will build rapport and share with customers what’s happening on the reserve.  You will be hygiene and allergen aware to ensure the highest standards.

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Enthuse children and adults of all ages about the exhibits, Carlton Marshes and its wildlife. Manage the space for school groups and event users. Maintain the exhibits according to the needs of the day and visitors.

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You’ll be organised and helpful providing administrative support to the Visitor Centre & reserve teams, from answering a variety of telephone enquiries to updating spreadsheets and responding to visitor emails.

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To monitor and survey the wildlife present across Suffolk Wildlife Trust network of Broads nature reserves.

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(Level 1 – Hand tools, Cleaning, Health and Safety Inspections)

You’ll be the backbone of the nature reserve. You’ll be performing essential trail and infrastructure maintenance. Delivering an amazing visitor experience by cleaning and maintenance signage, play area equipment, viewpoints, hides and other structures around the reserve.

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You’ll be the backbone of the nature reserve. You’ll be performing essential trail maintenance. You’ll be delivering an amazing visitor experience by cleaning and maintenance signage, play area, viewpoints, hides and other structures around the reserve.

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You will give visitors to Carlton Marshes excellent customer care, advice on purchasing binoculars or telescopes to suit the customer’s individual wants and needs, whether complete beginner or seasoned birdwatcher.

Suffolk Wildlife Trust sell Viking Optical brand binoculars and telescopes, with access to leading manufacturers like Viking, Swarovski, Leica and Zeiss. Our advisors give excellent customer care and invaluable free advice to each visitor.

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(Level 1 - Wildlife Guide Key Species)

You will deliver an excellent visitor experience, giving a warm welcome to visitors at points of interest around Carlton Marshes nature reserve. You will share your passion and enthusiasm for wildlife helping visitors of all ages identify key species e.g. Fen Raft Spider.

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(Level 2 - Wildlife Guide)

You will deliver an excellent visitor experience, giving a warm welcome to visitors in the viewing structures and at points of interest around Carlton Marshes nature reserve. You will share your passion and knowledge of wildlife and help visitors of all ages identify what they are seeing.

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(Level 3 - Guided Walk Leader)

You will give an excellent visitor experience to the participants on your guided walk. You’ll give a warm welcome to Carlton Marshes. You will share with them what’s happening on the reserve and show then the delights of Carlton Marshes.

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You will meet and greet customers visiting the retail store. Assist with their purchases by being able to identify their needs and recommending relevant products. You will be able to follow the customer’s journey by being able to process the transaction and offer any promotions available to them. You will assist visitors with binocular hire and purchases. You will also help with stocking up of products, occasionally deliveries and keeping the shop presentable and welcoming to all.

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To assist in the delivery of the reserve promotional plan primarily through social media. Increasing our followers to gain further reach and increase visitors to the reserve and support the work of the Trust.

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