Volunteer at Carlton Marshes Visitor Centre

Volunteer at Carlton Marshes Visitor Centre

We are looking for enthusiastic people to help promote the work of Suffolk Wildlife Trust at the new Carlton Marshes Visitor Centre (opens June 2020)

Carlton Marshes by Steve Aylward

Want to enjoy this view whilst you volunteer? Browse the volunteering roles listed below and click to apply:

Activity Room Assistant

Enthuse children and adults of all ages about the exhibits, Carlton Marshes and its wildlife. Manage the space for school groups and event users. Maintain the exhibits according to the needs of the day and visitors.

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Assistant Administrator

You’ll be organised and helpful providing administrative support to the Visitor Centre & reserve teams, from answering a variety of telephone enquiries to updating spreadsheets and responding to visitor emails.

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Broads Conservation Team - Surveyor

To monitor and survey the wildlife present across Suffolk Wildlife Trust network of Broads nature reserves.

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Café Assistant

You will greet visitors, giving a warm welcome to the Carlton Marshes Café. You will help deliver excellent customer care, delicious food and drink.  You will build rapport and share with customers what’s happening on the reserve.  You will be hygiene and allergen aware to ensure the highest standards.

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Carlton Marshes Maintenance Assistant

(Level 1 – Hand tools, Cleaning, Health and Safety Inspections)

You’ll be the backbone of the nature reserve. You’ll be performing essential trail and infrastructure maintenance. Delivering an amazing visitor experience by cleaning and maintenance signage, play area equipment, viewpoints, hides and other structures around the reserve.

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Carlton Marshes Maintenance Warden

(Level 2 – Trained to use machinery e.g. brush cutter and ATV)

You’ll be the backbone of the nature reserve. You’ll be performing essential trail maintenance. You’ll be delivering an amazing visitor experience by cleaning and maintenance signage, play area, viewpoints, hides and other structures around the reserve.

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Carlton Marshes Visitor Centre Assistant – Optics Advisor

You will give visitors to Carlton Marshes excellent customer care, advice on purchasing binoculars or telescopes to suit the customer’s individual wants and needs, whether complete beginner or seasoned birdwatcher.

Suffolk Wildlife Trust sell Viking Optical brand binoculars and telescopes, with access to leading manufacturers like Viking, Swarovski, Leica and Zeiss. Our advisors give excellent customer care and invaluable free advice to each visitor. 

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Carlton Marshes Wildlife Guide

(Level 1 - Wildlife Guide Key Species)

You will deliver an excellent visitor experience, giving a warm welcome to visitors at points of interest around Carlton Marshes nature reserve. You will share your passion and enthusiasm for wildlife helping visitors of all ages identify key species e.g. Fen Raft Spider.

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Carlton Marshes Wildlife Guide

(Level 2 - Wildlife Guide)

You will deliver an excellent visitor experience, giving a warm welcome to visitors in the viewing structures and at points of interest around Carlton Marshes nature reserve. You will share your passion and knowledge of wildlife and help visitors of all ages identify what they are seeing.

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Carlton Marshes Wildlife Guide

(Level 3 - Guided Walk Leader)

You will give an excellent visitor experience to the participants on your guided walk. You’ll give a warm welcome to Carlton Marshes. You will share with them what’s happening on the reserve and show then the delights of Carlton Marshes.

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Retail Assistant

You will meet and greet customers visiting the retail store. Assist with their purchases by being able to identify their needs and recommending relevant products. You will be able to follow the customer’s journey by being able to process the transaction and offer any promotions available to them. You will assist visitors with binocular hire and purchases. You will also help with stocking up of products, occasionally deliveries and keeping the shop presentable and welcoming to all.

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Social Media & Promotion Assistant

To assist in the delivery of the reserve promotional plan primarily through social media. Increasing our followers to gain further reach and increase visitors to the reserve and support the work of the Trust.

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Welcome and Membership Assistant

You will give visitors a warm welcome to Carlton Marshes. You will help orientate them, share with them what’s happening on the reserve and give them an opportunity to hear how they can support our work and join Suffolk Wildlife Trust. 

Find out more  Apply