Places on all events and activities must be booked and paid for in advance, unless otherwise stated.
You will receive confirmation of your booking and further information (where applicable) by email. In the unlikely event that you do not receive these or if you have a query regarding your booking, please see the contact details on our website on the event in question.
Places are non-refundable unless the event or activity is cancelled by the Trust.
Suffolk Wildlife Trust reserves the right to cancel an event or activity and, in these circumstances, will offer a full refund.
All events and activities will run subject to a minimum number of attendees.
In the event that Suffolk Wildlife Trust has to cancel an event or activity due to low numbers, extreme weather conditions or other circumstances beyond our control, we will inform you at the earliest opportunity and will offer a full refund or transfer onto an alternative event.
Accessibility
We are committed to ensuring that our events and activities are accessible for everyone. If you have any specific needs or requirements, please contact using the details on our website on the event in question and a member of the team will be in touch.
Health and safety
All events and activities for young people, families and children will be led by a member of Suffolk Wildlife Trust staff or trained key volunteers. All Suffolk Wildlife Trust staff and key volunteers running events have an enhanced DBS certificate and have undertaken safeguarding training. Suffolk Wildlife Trust has a health and safety policy, a safeguarding policy and site and activity risk benefit assessments which are available on request.
Please check event details on our website for any specific clothing requirements e.g. closed toed shoes and long trousers for Forest School sessions. If these clothing requirements are not met we reserve the right to refuse participation in certain activities.
First aid
Suffolk Wildlife Trust staff are trained in first aid.
Weather
Please ensure that you dress appropriately for the weather with suitable footwear. Our events and activities will take place in all weather conditions unless deemed unsafe due to extreme weather. We will inform you at the earliest opportunity and will offer a full refund or transfer onto an alternative event.
Dogs
Please note that unless otherwise specified dogs are not permitted at events. Please check our website to see if dogs are permitted on any areas of the reserve where you are attending an event.
Mobile phones and other electronic communication devices
No child or young person is permitted to use mobile telephones or other electronic communication devices during sessions (with the exception of planned sessions in which use of mobile telephones or other electronic communication devices is an integral part of those sessions, for example photography courses or geocaching sessions) or at breaks or lunchtime. Mobile telephones and other electronic communication devices brought to a session by a child or young person are to be left in the individual’s bag in the centre (where appropriate) at their own risk. Suffolk Wildlife Trust cannot take responsibility for any loss or damage to personal belongings.
We would remind all attendees that phones should not be used for personal calls on events.
If you are taking photos during sessions, please do not to include any other participants.
Behaviour
We reserve the right to refuse entry or continuation of a session, for one or all participants, if a participant is repeatedly behaving in an unsafe or inappropriate manner to a member of staff or other participant/visitor.
Unaccompanied sessions
Due to Ofsted exemption requirements, at each of our sites, we are only able to offer a maximum of 14 sessions a year for unaccompanied children under the age of 8. Therefore, please make sure you check your child meets the age requirements for the session you are booking them onto.
Data protection and privacy
The contact details supplied will only be used for administrative purposes relating to the booking. Credit card details are not stored and personal details will not be shared with third parties. We will only contact you about Suffolk Wildlife Trust events if you have opted in to receive this information. Please also refer to Suffolk Wildlife Trust's privacy policy.