Further information on our events and activities

Places on all events and activities must be booked and paid for in advance, unless otherwise stated.

You will receive confirmation of your booking and further information (where applicable) by email.  In the unlikely event that you do not receive these or if you have a query regarding your booking, please contact us on 01473 890089 between 8.30am and 5.30pm Monday to Friday.

Places are non-refundable unless the event or activity is cancelled. 

Suffolk Wildlife Trust reserves the right to cancel an event or activity and, in these circumstances, will offer a full refund.

Applications to transfer to an alternative event or activity will be considered at Suffolk Wildlife Trust’s discretion and may result in the place being cancelled without refund if an alternative event or activity cannot be found.

All events and activities will run subject to a minimum number of attendees.  The decision as to whether the event or activity goes ahead will be made no later than 48 hours in advance of the event or activity; you are, therefore, strongly advised to book before this time.

In the event that Suffolk Wildlife Trust has to cancel an event or activity due to extreme weather conditions or other circumstances beyond our control, we will inform you at the earliest opportunity and will offer a full refund.

Accessibility

We are committed to ensuring that our events and activities are accessible for everyone.  Please contact us on 01473 890089 between 9am – 5.30pm Monday to Friday if you have any specific needs or requirements.

Health and safety

All events and activities for young people, families and children will be led by a member of Suffolk Wildlife Trust staff or trained key volunteer.  All Suffolk Wildlife Trust learning team staff and key volunteers have an enhanced DBS certificate and have undertaken safeguarding training.  Suffolk Wildlife Trust has a health and safety policy, a safeguarding policy and a behaviour policy which are available on our website or on request.

First aid

Suffolk Wildlife Trust Wild Learning Officers are trained in first aid.   

Weather

Events and activities will take place in all weather conditions unless deemed unsafe.  Please ensure that you dress appropriately for the weather with suitable footwear.

In the event that Suffolk Wildlife Trust has to cancel an event or activity due to extreme weather conditions or other circumstances beyond our control, we will inform you at the earliest opportunity - either the day before the event or activity or on the morning of the event or activity using the email address or telephone number supplied on booking and will offer a full refund.

Dogs

Please note that dogs are not welcome at events and activities unless otherwise stated.

Data protection and privacy

The contact details supplied will only be used for administrative purposes relating to the booking.  Credit card details are not stored and personal details will not be shared with third parties.  We will only contact you about Suffolk Wildlife Trust events if you have opted in to receive this information.  Suffolk Wildlife Trust has a privacy policy which is available on our website or on request.