Data Complaints Form

Our commitment to you

Suffolk Wildlife Trust wants to exceed your expectation in everything we do. However, we know that there may be times when we do not meet our own high standards. When this happens, we want to hear about it, so that we can deal with the situation as quickly as possible and put measures in place to stop it happening again. We take complaints very seriously and we treat them as an opportunity to develop our approach. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. You will receive an initial response from us within 30 days, and we will send you a final response without undue delay. We are committed to keeping your personal details safe. For information on how and why we use your personal data, in accordance with the General Data Protection Regulation (GDPR), please see our Privacy notice.

Your details

Information about the issue

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Submitting your complaint

Please note that we may need to ask you for documents to prove your identification and address if we can’t verify them from the information provided above. If you are making a complaint on behalf of another person, we need to check that you are authorised to act on the other person’s behalf. You will need to include evidence with this complaint. The form of evidence you may need depends on the circumstances, but some examples are:  a copy of an appropriate power of attorney; a signed letter of authority from the person you are acting on behalf of; or proof of parental/carer responsibility for a child aged over 12.