Your booking is secured on receipt of the completed booking form and a non-refundable deposit of 50% of the total cost of your birthday party. Confirmation of your booking will be sent by email.
If the booking form and deposit is not returned within two weeks of the provisional booking, the provisional booking will be cancelled and the date(s) made available to other parties.
The balance of your party is payable one week before the party. You will be charged for the number of children stated on the booking form. No reduction can be made for children absent on the day of the party or in respect of late arrival or early departure. Please let us know as soon as possible if additional children (over and above those stated on the booking form) will be present on the day of the party; additional children will be charged for according to our current prices.
Please let us know as soon as possible if you wish to amend or cancel your booking.
Cancelling a confirmed booking will incur charges as below:
Cancellation 15 days or more before the party 50% of total booking cost
Cancellation 14 days or fewer before the party 100% of total booking cost
Applications to change the date of a confirmed booking will be considered at Suffolk Wildlife Trust’s discretion and may incur charges as per a cancelled booking if an alternative date cannot be found.
In the event that Suffolk Wildlife Trust has to cancel a party due to extreme weather conditions or other circumstances beyond our control, we will inform you at the earliest opportunity and will do our best to offer an alternative date. If an alternative date cannot be found, we will offer a full refund for the cost of the party.
Data protection and privacy
The contact details supplied will only be used for administrative purposes relating to the booking. Personal details will not be shared with third parties.
Please also refer to Information for your Wild Birthday Party