Our membership team is diligently overseen by Nic, our Supporter Development Manager, and Maddie our Senior Supporter Development Officer. Nic has the important role of overseeing how the whole of our membership, including making data-driven decisions on how to encourage more members to join us and ensuring our efforts are compliant with fundraising regulations and GDPR.
Hannah and Katie are our Membership Assistants. Working at our office just outside of Ipswich no two days are the same for them. Their busy roles include processing and welcoming new members, ensuring our membership data is correct and up to date, answering enquiries and managing membership renewals. As a charity, memberships are an essential part of what keeps us going. Hannah has worked in the membership team for 6 years, her expert knowledge of our data systems and customer enquires makes her a great asset to the team. Katie joined us 3 years ago, previously running her own business, she has a great eye for detail and years of customer service experience.